Call Center Representative | 1 - Aguadilla

Requirements:
- Fully bilingual (Spanish and English)
- High school diploma or GED required.
- Minimum of 1 year of experience in a call center environment or customer service
- Excellent verbal and written communication
- Ability to interact with customers in a professional manner while having an upbeat and friendly demeanor
- Excellent computer skills including experience with Microsoft Office products
- Ability to work independently at a quick pace and with a high degree of accuracy

Responsibilities:
- Answers incoming calls from queue in a professional and courteous manner
- Assists internal and external customers via email
- Service internal and external customers via customer chat channel
- Ensure that customer requests are fulfilled, and questions are answered in an accurate, knowledgeable, and efficient manner
- Transfers callers to the appropriate departments
- Escalate calls to supervisor as warranted
- Enter appropriate comments and notes within policy database
- Proactively recommend and upsell appropriate products based upon customer needs or direction from supervisor
- Takes a proactive approach to enhance product knowledge when not on a call, including but not exclusive to submitting topics for department knowledge base, studying coverage and procedural documents, and visiting competitor and partner websites
- Foster a team environment by creating and maintaining a positive relationship with peers, customers, and business partners
- Consistently meet or exceed performance standards outlined in the Customer Service Department career path
- Attends weekly team meeting to stay abreast of product information, and procedural/policy changes

Benefits:
Medical, Dental & Vision

CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: USD 480.00 Semanal
Cantidad de vacantes: 50


REQUERIMIENTOS
Experiencia Mínima: No especificado
Sexo: Indistinto